`
`Bernie hand-held units find acceptance in operations where the
`plivsical plant and service issues call for quicker fulfillment times.
`
`Why.less order7eptrijr
`wiits transmit a'
`cirstomer's rerfitest
`' directly to the
`'.1citchei! or bar.
`
`OR A SMALL BUT
`growing number of restau-
`rant operators, order entry
`systems that can commu-
`nicate directly from a din-
`ing area to the kitchen
`without being tied to a
`land-line connection are
`slashing customer wait times and
`beefing up employee productivity, in
`operations as diverse as hotels and
`quick-serve restaurants.
`The typical radio frequency (RF)
`wireless system is comprised of
`hand-held terminal a base station
`with antenna, and a computer.
`Information is entered into the hand-
`held unit and sent on to the base sta-
`tion, which receives the radio signals
`via antenna and communicates the
`information by wire to the computer.
`Information can then be communi-
`cated back to the hand-held from
`the computer, and many different
`employees may use the system
`simultaneously.
`So-called spread-spectrum sys-
`tems operate in the 902-928 MHz
`bandwidth and are capable of send-
`ing large amounts of data very quick-
`ly over short distances. The effective
`distance is determined by the amount
`of power the system has, and obsta-
`cles (such as walls) that can cause
`signal interference. Unlike previous
`narrowband technology, today's
`spread spectrum RF systems do not
`require a site license from the Federal
`Communications Commission.
`
`Wireless Technology
`Keeps Customers
`In Order BY JOHN JESITUS. Contributing Editor
`
`JANUARY 1997
`
`DEFENDANT'S
`EXHIBIT
`
`444
`Ameranth v. N,lenti;oft
`n At (17_f1971-TIW-r.P
`
`HOSPITALITY TECHNOLOGY • PAGE 25
`
`AMER0037731
`
` Apple, Exhibit 1029, Page 1
`
`
`
`TECHI1OLOGY BIIILDHIG BLOCH5
`
`The 814-room Hilton at Walt
`Disney World Village has been using
`an HHT (hand-held touchscreen)
`system from Micros Systems, Inc.,
`Beltsville, MD, in its pool area for
`about 18 months to deliver beverage
`service in roughly the time it takes
`for guests to towel themselves off.
`Currently, the Hilton uses four
`HHT units that communicate via
`spread-spectrum RF technology with
`
`the hotel's POS system, the Micros
`8700 hospitality management system
`(HMS). The HMS network in turn
`interfaces to Hilton's proprietary
`property management system. A
`radio module inside the HHT sends
`signals to a base station with antenna
`mounted on the pool bar's wall. The
`base station is wired to a PC that
`houses application software and
`point-of-sale database.
`
`GOOF PROOF
`
`IBM 4695
`
`486 Laptop Technology
`Mono or Color Touchscreen
`Built in Credit Card Reader
`
`• Touch Screen for ease in employee training and operation
`
`• Waterproof to hold up in the harsh hospitality environment
`
`• IBM so you have the reassurance that you have bought the best
`
`• CompuRegister - One of the oldest names in the P.O.S. Industry
`
`CompuRegister Corporation
`1213 Bittersweet Road, Lake Ozark, MO 65049
`573 / 365-2050 • FAX 573 / 365-2080
`
`Circle No. 111 on Product Info Card
`
`Says Joe Soria, the property's
`manager of information systems, "It
`saves the servers a lot of time. And
`that's the bottom line—increasing
`the guest's satisfaction.
`"Before we got the hand-held
`units, the servers would have to go
`around both pools to take orders,
`write them down, and then head back
`toward the kitchen bar area?' There,
`they would turn in their orders to be
`filled, then come back later to pick
`up and deliver the drinks and food.
`
`-Servers don't have any time
`
`to waste, really — the order
`comes up. they go deliver it,
`and they're ready to take
`another round of orders."
`
`—Joe Soria
`Hilton at Nall Disney
`World Village
`
`"Now," Soria says, "servers can
`go around the pool and enter the
`orders right there. As soon as it's
`rung in, the order prints up at the
`kitchen. So by the time they make
`their rounds at both pools, the order
`is usually very close to being ready.
`Servers don't have any time to waste,
`really—the order comes up, they go
`deliver it, and they're ready to take
`another round of orders."
`The one drawback to HHT,
`according to Soria, is that the rela-
`tively small screen size of the hand-
`held units sometimes requires servers
`to spend a little more time accessing
`multiple information screens instead
`of one larger main menu. Otherwise,
`the system has performed so satis-
`factorily that the Hilton has consid-
`ered using its hand-held units so
`in-room mini bar attendants can
`immediately post totals to folios.
`"Unfortunately," Soria says,
`"because of the thickness and mater-
`ial of the walls, the signal doesn't get
`very far." For now, it is not financial-
`ly feasible for the Hilton to install the
`
`PAGE 26 HOSPITALITY TECHNOLOGY
`
`JANUARY 19
`
`AMER0037732
`
` Apple, Exhibit 1029, Page 2
`
`
`
`TEEHHOLOGY BlEILDIOG BLOCH5
`
`SUPPLIERS GETTING WIRED OVER STANDARDS
`president of Symbol; ha's gone as far
`InteroperabilitY Forum (WLI Forum),
`The future of WireleSs systems in hos:
`a self-funded group that :11as pub-
`as to say that the forum is an': attempt
`pitality settingS, as elsevi/here, is very
`lished a draft of an open-interface
`to thWart inaPlementcuion of the IEEE
`much. an . open questiOn:. Interface
`Wireless LAN specification to help in
`standard,. which his .company sup
`issues:: tend to Prohibit a parts-and-
`the development of compatible prod-
`ports. The fortirn points out hoWever,
`pieces approach to system assembly,
`arid.the proprietary nature of RF sys-
`ucts. The foriim also announced at
`that Several of its Members are active s:
`ly participating in IEEE's committee
`SCAN-TECH '96 in Chicago that it
`tems leaves operators wary of Making
`to finalize that specifiCation, and that
`has designated an independent test
`an expensive eon-mitt-tient to a Single
`
`laboratory, Los Arigeleslbased
`it is evaluating .a method and timeline:
`•
`. (cid:9)
`supplier. (cid:9)
`XXCal, to test products for interoper-
`for creating. wireless LAN operability
`Stippliers are wOrking to over
`ability as part of a certification
`through 802:11.
`come, hek lithitations. The Institute
`Restaurateurs may well greet this..
`process.
`of Electrical and Ele,ctrOnic Engineers
`
`The forum is ba'sing its specifica-
`news with a big yawn. But with sup-
`(IEEE) : has published . standard
`
`802.11, which has as its :objective the
`pliers battling over liciw standards.
`tion on Mbuntain View, 'CA-based
`
`Proxirn's RangeLAN2 - iriterface.
`may evolve, it seems reasonable to
`development of new interface specifi-
`assume that the critical mass the wire-
`Members say that their charter is not
`cations,.and a committee of engineers
`intended to conflict with: IEEE's
`. less industry ultimately attains will
`andsUpplier representative's are work
`
`802.11 objectives, but not all industry
`spill over into hospitality settings.
`. on the prOblem.. Sepnrately, a
`players see it that way. Symbdl and
`When it does, don't be surprised
`group of mobile computing prOduct
`Telxon are not members of the forum,
`when a slew of RF reps start knocking
`and service supplicrslhave formed the
`and Fred. Heiman, executive vice
`on your door.
`Wireless LAN (local area network)
`
`•
`
`• (cid:9)
`
`•
`
`lira NATIONAL
`ULI CHECKING
`COMPANY
`
`Hand-held technology is expensive —
`WAIMPAD s offer another solution
`• reduce order errors (cid:9)
`• increase table control
`el suggest additional menu items n cheaper than a note pad!
`n eliminate the food lottery
`
`Style 4700CP
`Duplicate Paper
`
`Pivot Points
`
`Assist in order taking
`and delivery.
`
`Menu Guide
`
`Reminds waitstaff to ask
`about different menu items.
`
`g
`
`Increase menu item sales
`
`WaitRpads remind waitstaff to ask for additional
`menu items such as —
`V Appetizer V Vegetable
`3 Salad (cid:9)
`V Beverage
`3 Entree (cid:9)
`V Dessert
`Remind waitstaff that add-on menu items can generate up
`to 40% more in tips.
`Ask your food service distributor about any of our products!
`Or call our Marketing Department at 1-800-328-6508 for samples, more information,
`or to locate a distributor near you.
`Circle No. 112 on Product Info Card (cid:9)
`HOSPITALITY TECHNOLOGY • PAGE 27
`
`Style 3616CP Style 4716CP Style 3700CP
`Single Paper Three-Part Paper
`Single Paper (cid:9)
`
`JANUARY 1997
`
`AMER0037733
`
` Apple, Exhibit 1029, Page 3
`
`
`
`TEC1111111,06V (cid:9) BUILIIIII5 (cid:9) BLELCHS
`
`multiple base stations and antennas
`needed to carry the signal from the
`hand-held terminal to the property's
`computer.
`Wireless systems could also be a
`natural in some quick-serve environ-
`ments. For example, a McDonalds
`store in the Chicago area has tested
`the Olivetti Wireless Order Taker
`System (which incorporates a Fujitsu
`500 pen-based system and related
`
`communications equipment) to take
`orders outdoors at car-side from
`drive-up customers. However, the
`units' screens fade after prolonged
`exposure to direct sunlight, reports
`Terry Torkelson, retail engineering
`management support specialist with
`Olivetti. The company is working
`with Fujitsu and a screen filter ven-
`dor to rectify the situation. Two other
`stores are testing wireless order entry
`
`Finally.
`All The Right Tools To Reach
`All The Right Customers.
`
`I hi, hInntii%11usiitemg rackaKe:
`
`• •,./ (cid:9)
`
`I'Jgc 22
`
`From A Colorful
`Past To a -
`Profitable
`Future
`
`7hy6naarsi
`.*Wald
`(itilik Service
`Qu
`
`oernitr,
`
`• Use a nationwide army of over
`15,000 qualified resellers, deal-
`ers, systems integrators and
`independent software vendors to
`PUSH your products through
`the channel, who sells and ser-
`vices your end-user customers.
`
`"PULL"
`
`• Create demand among 18,500 of
`the largest retailers... and PULL
`your products directly into the
`hands of Corporate, Financial,
`IS, Operations, Merchandise,
`Distribution and Marketing exec-
`utives with documented buying
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`
`By utilizing these interdependent marketing strategies, your message will gain the
`synergy it needs to cover your total market — reseller and end-user.
`
`Call Gabriele at Edgell Communications (201) 895-3300 x207 for more information
`on targeting the entire retail technology marketplace.
`
`RETAIL SYSTEMS (cid:9)
`
`RESELLER
`
`COMMUNICATIONS
`
`"We Provide The Tools!"
`
`RIS
`
`for drive-through. Eventually,
`McDonald's hopes to use wireless
`order entry technology in a number
`of order-taking and customer-survey
`applications, including at alternate
`venues. They hope to continue testing
`this year.
`Wireless order entry systems that
`use hand-held terminals to communi-
`cate via radio frequency to a PC have
`long been common in applications
`such as warehousing. These systems
`have just in the last few years been
`introduced to the hospitality industry,
`but they are being accepted. "Hand-
`held technology is still very imma-
`ture," says Dan Interlandi, senior vice
`president and general manager at
`Micros, in reference to spread-spec-
`trum radio modules like those sold by
`his company.
`Accordingly, the hospitality
`industry may not see widespread use
`of such technology for two to three
`years, Interlandi reasons, although
`the tide is definitely shifting in this
`direction. He adds, "We think that
`when handwriting recognition equip-
`ment becomes better and more reli-
`able, and when the total cost—
`including software, printers, and
`everything else that accompanies a
`hand-held unit is around $1,000 per
`server—that is when restaurateurs
`will begin to choose these technolo-
`gies over traditional fixed point-of-
`sale terminals."
`While Micros alone has some
`3,000 HHTs installed at 300 sites in
`restaurants, hotels, stadiums and
`casinos, Interlandi reports that fine
`dining establishments have not
`accepted hand-held technology
`because many of them believe their
`ambiance will suffer if servers spend
`even a few seconds working with
`computer hardware at tableside rather
`than talking directly with patrons. •
`
`CHECKLIST
`
`Circle 197
`Micros Systems, Inc. (cid:9)
`Circle 198
`Fujitsu Systems (cid:9)
`Olivetti North America (cid:9) Circle 199
`Symbol Technologies (cid:9)
`Circle 200
`Telxon Corp. (cid:9)
`Circle 201
`
`PAGE 28 • HOSPITALITY TECHNOLOGY
`
`JANUARY::
`
`AMER00377:14
`
` Apple, Exhibit 1029, Page 4
`
`(cid:9)
`
`
`GuestWare, Inc.. Cupertino, CA,
`has teamed up with the Culinary
`Institute of America and created a
`new on-line service called Digital
`Chef. Accessed live on the World
`Wide Web at www.digitalchef.com,
`the site combines a recipe database
`and communications functions, and is
`for professional chefs who create
`their own recipes as well as executive
`chefs who create and publish menus
`for chain locations. The site also
`offers basic cooking techniques, a
`glossary of cooking terms, and an on-
`line marketplace for purchasing food,
`cooking equipment and related
`items.
`Circle No. 170 on Product Info Card
`Electralogics, Inc., Fergus,
`Ontario, says its UDM2 is a PC-com-
`patible touchscreen computer suitable
`for POS applications in retail and
`hospitality settings: It features a
`486DX2/66 MHz processor; a 32-bit
`local bus video controller; a capaci-
`tive touch sensor; up to 64 Mb of
`
`EleOtialagiiieLIP142'tipte.h,sreiietti.eottiptiter
`
`RAM; a standard 10.4", VGA, pas-
`sive-color LCD screen; and supports
`operating systems such as DOS,
`Windows 3.x, Windows 95, and QNX.
`Circle No. 171 on Product Info Card
`
`Muzak, Seattle, debuted its new
`Menu Vision Direct at this year's
`Foodservice Technology Show. MVD
`is a satellite-addressable multimedia
`system which displays full-motion
`digital video, audio and text crawl,
`either on monitors or flat LCD plas-
`
`ma panels. Digitally stored MPEG-I
`video and audio are transmitted on
`the same platform that delivers the
`company's music, advertising and
`business services.
`Circle No. 172 on Product Info Card
`Rutomated Catalogue
`Services, Wayne, PA, has
`introduced what it terms an
`"easy-to-use" interface—
`Quick Quote—part of its
`First Place Pro electronic
`catalog and quoting system-
`for the foodservice equip-
`ment and supplies industry.
`First Place Pro, published
`monthly on CD-ROM, has a
`$399 annual subscription
`fee.
`Circle No. 173 on Product
`Info Card
`SottCate, Silver Spring,
`MD, offers its MenuPro
`for Windows automated
`menu design and creation soft-
`ware. Available on floppy disks or
`in a deluxe CD-ROM version, the
`program includes over 35 True-
`Type fonts, over 75 menu clip art
`images, color borders and graph-
`ics, several dozen menu styles,
`and an English dictionary and
`spell checker. The program is
`customizable, allowing users to
`include their own fonts, images
`and logos.
`Circle No. 174 on Product Info Card
`
`Proxim's
`IttingeLtua
`wireless LAN
`adapter
`
`Pr Milli!, Mountain View, CA,
`says its new RangeLAN2 7400 PC
`Card is the fastest one-piece wire-
`less LAN adapter available for
`portable peripherals, running at
`1.6 Mbps. It also provides inter-
`changeable antenna, allowing
`users to select an antenna that best
`matches their specific device and
`floor-coverage needs.
`Circle No. 175 on Product Info
`Card
`
`,S'of (cid:9)
`ots
`design so:filcare.
`illeattProjr!flitaropys
`
`PAGE 34 • HOSPITALITY TECHNOLOGY
`
`JANUARY 1997
`
`AMER0037735
`
` Apple, Exhibit 1029, Page 5
`
`(cid:9)
`
`
`Positran, Inc., Norristown, PA,
`has introduced its Tornado Quick
`Touch Series Terminal for restau-
`rant POS applications. Equipped
`with a 486DX2 processor, with
`speeds ranging from 75 MHz to
`133 MHz, the Tornado can be cus-
`tomized to fit user requirements for
`CPU speed, memory, video memo-
`ry, and hard drive specifications.
`Open-architecture system design
`allows interfacing to menu boards,
`pole displays, printers, cash draw-
`
`Pasitran's Tornado terminal
`
`ers and other peripherals.
`Circle No. 176 on Product
`Info Card
`
`Sharp Electronics
`Corp., Mahwah, NJ,
`introduces its ER-
`A470 electronic
`cash register,
`which the compa-
`ny says brings
`infrared (IR) tech-
`nology to the hospitality
`industry. The unit has a standard IR
`interface, which allows the operator
`to perform remote programming
`functions, via IR-equipped personal
`assistants or PCs, in less time, the
`company says.
`Circle No. 177 on Product Info
`Card
`Electronic Marketing
`Systems, Santa Rosa, CA, says
`that its QS-1000 Electronic
`
`Comment Card can help operators
`evaluate customer satisfaction, iden-
`tify problems, and track service
`improvements, adding that electron-
`ic surveys tend to have higher
`response rates than paper-and-pencil
`surveys, and more accurate respons-
`es. Battery operated, the unit weighs
`1.5 lbs.
`Circle No. 178 on Product Info Card
`
`IAL PROPERTY
`
`sake
`of the Ozarks
`CENTRAL MISSOURI
`Two-5 year old restaurants, owner's home plus
`office suite all in one, 12,000 s.f. building.
`Location: on the water in the busiest cove on
`the Lake. Approximately 1 acre with 152 feet
`of shoreline plus 4500 s.f. of decks. All newly
`remodeled in 1996.
`This is a property dreams are made of
`Call for more information.
`BY OWNER 573-365-2350
`
`Circle No. 116 on Product Info Card
`
`CAN'T STOP
`TO WRITE A
`LETTER?
`Use the
`Product Info Card
`to send for complete
`specifications
`on items in
`this issue.
`
`fluspit
`
`TEEHIlDLOGY
`
`JANUARY 1997
`
`HOSPITALITY TECHNOLOGY • PAGE 35
`
`AMER0037736
`
` Apple, Exhibit 1029, Page 6
`
`
`
`Cornet Systems Inc.,
`Wauconda, IL, says that its
`Production Messaging System uses
`real-time networking, messaging
`and database technologies to
`improve customer service for quick
`service kitchen operations. A Grill
`monitor format integrates product
`build files with the customer order
`to help develop consistant prepara-
`tion techniques, decreasing service
`times. A Runner monitor format
`facilitates order assembly and indi-
`vidual item production. Both inte-
`grate with Comet's POSiflow POS
`terminals to ensure accurate
`messaging.
`Circle No. 179 on Product Info Card
`Olivetti forth America, oak
`Brook, IL, points out that its POS
`Touch Screen System features built-
`in interface ports, customizable
`menus and configurations suitable
`for front counter, drive-thru, and
`grill environments. It also provides
`
`instantaneous on-
`screen communication
`between registers and
`back grill areas, has a
`promotional display
`capability, and retains
`transaction, inventory,
`staffing and customer
`volume information.
`Circle No. 180 on
`Product Info Card
`
`CRS, Inc.,
`Minneapolis, offers its value-priced
`CRS 3000 table service terminal, an
`easy-to-use unit, the company says,
`as prompting and pop-up windows
`guide operators through the right
`choices for each item. It features a
`fully programmable, spill-proof
`keyboard, employee time-keeping,
`"soft" check tallying, prompting for
`authorization numbers and tips, and
`easy programmability.
`Circle No. 181 on Product Info
`Card
`
`CRS 3000 table-service terminal
`Rccu-Time Systems, Ellington,
`CT, has announced that biometric
`fingerprint input technology has
`been incorporated into its line of
`time and data collection terminals.
`A standard version uses the finger-
`print only to identify the employee;
`a second version also has a bar code
`slot reader for supplemental ID card
`use. The technology can also be
`retrofitted to the company's Series
`2000 terminals already in the field.
`Circle No. 182 on Product Info Card
`
`Hems Suppliers Accounting Sales Catering Customers Help
`
`Read this magazine
`with a pencil.
`
`Inventory Management— Purchasing
`Bidding — A/P — Menu Engineering
`Sales — General Ledger
`plus integrated Catering
`A/R and Concessions
`
`irtH'cogecim;r6ti itt'45001tt
`0:3 edema' tvwweafeacarm
`
`Circle No. 118 on Product Info Card
`
`mei afeipros,
`
`The easiest way to create Professional Menus
`MenuPro is the world's
`leading menu design
`software. You can create
`professional restaurant
`menus without the hassle
`of desktop 4410
`publishing.
`
`Comes with fonts,
`menu styles, artwork
`and a 30-Day Risk-Free
`Guarantee!
`For a FREE brochure or to ORDER,
`II 1-800-74743690
`
`demo on the web:
`www.menupro.corn (cid:9)
`
`Circle No. 119 on Product Info Card
`
`You just can't read
`an issue of
`Hospitality Technology
`without finding something
`new that could benefit
`your company.
`
`So,
`for details on an advertiser's
`product, simply:
`• Tear out the Product Info Card
`as soon as you open each issue.
`• Circle the corresponding
`Reader Service number.
`• Complete the post-paid card
`and drop it in the mail.
`We'll take care of the rest!
`
`PAGE 36 • HOSPITALITY TECHNOLOGY
`
`UNLOCK THE SOCIAL
`SECURITY NUMBER CODE
`IS THE APPLICATION TRUTHFUL?
`How would you like to know more
`about a person without having to hire a
`Investigator, (cid:9)
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`This
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`*Interpret the Social Security
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`*Stop Employee Espionage
`*Learn more about persons you have
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`*Learn complete Employment History
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`This Software is being used by Banks,
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`Circle No. 120 on Product Info Card
`
`JANUARY 1997
`
`AMER0037737
`
` Apple, Exhibit 1029, Page 7
`
`
`
`Rmeranth Technology
`Systems, Inc., Valencia, CA,
`says its clipboard-sized Intrapad can
`be used for reservations, wait lists,
`table status determination, frequent
`diner programs, and customer sur-
`veys. For wait lists, the unit auto-
`matically calculates and maintains
`time management, alerting the host
`on table status and customer seating
`preferences. The unit can be linked
`to the company's No-Wait paging
`system, allowing it to work as a
`control point for paging customers.
`Circle No. 183 on Product Info Card
`
`Micros, Beltsville, MD, unveiled
`its new open architecture MICROS
`3400 Quick Service Advantage
`solution that combines point-of-sale
`operations and back office manage-
`ment in one open system. A com-
`pletely integrated 32-bit POS and
`back office Application, the Micros
`3400 QSA runs on Microsoft
`Windows 95 and NT operating sys-
`tems and includes high performance
`POS features such as fast order
`entry screen refreshing and built-in
`data redundancy, Micros says. For
`back office administration, it offers
`flexible management capabilities
`including inventory control, time
`keeping and cash management.
`Circle No. 184 on
`Product Info
`Card
`
`Micros
`3400 QSA
`
`The Prism Advantage Series from Remanco
`
`TouchSystems, Fremont,
`CA, has developed MonitorMouse
`for Windows 95, a 32-bit touch-
`screen driver designed to help users
`take full advantage of all Windows
`95 benefits, providing faster and
`more reliable operation, the compa-
`ny says. MonitorMouse processes
`touch data more quickly than other
`drivers, according to Elo. Also,
`because it operates in a protected
`mode, it's more robust and reliable
`than other drivers that must switch
`modes. MonitorMouse features a
`control panel that helps simplify set
`up and it can be installed directly
`within Windows 95.
`Circle No. 187 on Product Info
`Card
`
`NRA's Serving Safe
`Food CD-ROM
`
`Remanco, Wilmington, MA, pre-
`sents the Prism Advantage Series, a
`new Windows NT-based POS sys-
`tem for the hospitality industry that
`uses the Microsoft Access relational
`database to help users access third
`party DOS and Windows applica-
`tions. By using Intel-based Pentium
`back office computers operating
`under Windows NT, this new series
`helps users create custom made
`POS systems for restaurants, hotels,
`casinos, or stadiums, reports
`Remanco.
`Circle No. 185 on Product Info
`Card
`The Rational Restaurant
`Ilssociation, Chicago, through
`its Education Foundation, has made
`available Serving Safe Food on
`CD-ROM. Part of its ServSafe
`program, the new CD-ROM
`helps train front-line
`employees in all critical
`aspects of food safety,
`including personal
`hygiene, proper food tem-
`perature and cooking. It
`also includes assessment
`software that lets man-
`agers track employee
`progress with a quiz that pro-
`vides immediate feedback.
`Circle No. 186 on Product Info
`Card
`
`PAGE 38 • HOSPITALITY TECHNOLOGY
`
`JANUARY 1997
`
`AMER0037738
`
` Apple, Exhibit 1029, Page 8
`
`