.·
`
`AMERICAS' SAP USERS' GROUP
`SALES & DISTRIBUTION
`SURVEY RESULTS SUMMARY 1998
`
`SAP AMERICAS'
`PRODUCT REQUIREMENTS PLANNING
`
`VERSATA EXHIBIT 2080
`SAP v. VERSATA
`CASE CBM2012-00001
`
`CONFIDENTIAL-ATIORNEYS' EYES ONLY
`
`VERSATA EXHIBIT
`PX27
`C.A. No.2:07-CV-OOIS3-CE
`
`EXHIBIT
`
`VSAP _93243534
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`I Gu5$tu.r s
`
`"3/1?{09
`
`~
`
`

`
`Table of Contents
`
`Table ofContents ............................................................................... ............................................. ........ 2
`1. Introduction ...... ........................................................................................................................ ........... 3
`2. Executive Summary ......................................... .................................... .............................................. 3
`3. R/3 Release Level of Survey Respondents ........................................................................................ 4
`4. Average Sales & Distribution Volume Information .......................................................................... 4
`5. Ranking Sales & Distribution Application Areas .............................................................................. 4
`6. What can SAP do to Exceed your Expectations? .............................................................................. 6
`7. What can SAP do to Increase your Competitive Advantage? ...................... ...................................... 6
`8. Where Strategically should SAP Invest more Development Time? .................................................. 7
`Appendix A: List of Companies who Participated in the Survey ........................................................... 8
`Appendix B: List of Third Party Software being used by Customers ................................................... It
`Appendix C: Third Party Explanations ................................................................................................. 13
`Appendix D: Copy of Survey ...................................................................................................... ......... 14
`
`SD ASUG Survey Results
`
`Product Requirements Planning
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`Page 2
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`VSAP _93243535
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`1. Introduction
`
`This report contains a summary of the information gathered from the R/3 Sales & Distribution
`survey completed by members of the Americas' SAP Users' Group. This survey was conducted
`by the SAP Americas' Product Requirements Planning Group at the 1998 Fall Customer Order
`Management ASUG conference. The Customer Order Management user group covers the SD
`process including sales, delivery, transportation, and billing.
`
`Overall, the survey was well received. 101 respondents completed the survey representing 63
`companies from various industries. Refer to Appendix A for a complete list of companies and
`industries. The typical profile of the respondent was a project I business manager. The
`purpose of the survey was to gain information about our customers, determine their level of
`satisfaction with R/3 and to see what SAP could do to strategically help their businesses. The
`following pages provide information on all of these areas.
`
`2. Executive Summary
`
`When looking at our customer's R/3 release level, it is clear to see that many of the companies
`(39%) are on Release 3.1H with many still on Releases 3.0C and 3.00. Only 10% of
`companies are on or will soon (next 6 months) be implementing Releases 4.0 and 4.5.
`Companies have shown great interest in Release 4.0 and 4.5 functionality, but express concern
`about the costs and issues surrounding an upgrade. Overall, average Sales & Distribution
`volume information is rather high with number of sales order line items per day over 7,000 and
`number of pricing condition records approaching 1 million. This volume information is clearly an
`indication of why many companies rank performance as one of the top areas they feel SAP
`should continue to focus on to help them strategically.
`
`To gauge SO satisfaction levels, respondents were asked to rank specific functions I application
`areas on a scale of 1 to 5 with 5 indicating a high level of satisfaction. While not overwhelming,
`satisfaction levels appear good with a majority of the areas receiving an average score above 3.
`Many different reasons can explain why a topic may appear low on the ranking list. Missing
`functionality may be the first thing that comes to mind, but many limes it is also due to lack of
`understanding of R/3 capabilities or the fact that the customer is on a lower release level where
`the functionality is less robust. One of the big surprises was serial numbers which jumped from
`the 241
`h spot on the ranking list in 1997 to number 1 in 1998. The rest of the top 10 stayed fairly
`consistent to 1997 except for sales internet transactions which dropped from spot 5 to 24.
`Other highly rated areas include material determination, customer I material info records, sales
`order entry, and billing. Reference section 5 for the entire list.
`
`When asked what SAP could do to exceed their expectations, customers listed further ease of
`use, better reporting, and better rescheduling tools at the top of the list. This is clear support for
`our EnjoySAP and Business Information Warehouse initiatives. The response to usability
`enhancements in SD in Releases 4.0 and 4.5 has been very positive from the user group.
`When asked what SAP could do to increase their competitive advantage, improved performance
`was clearly the number one answer. Looking at the customer's comments in this area, many
`focused on our rescheduling program for ATP. Many customers don't use this tool due to its
`long run time and predefined sort rule. Other areas mentioned in relation to performance were
`sales order entry and delivery note processing including picking and packing .
`
`SD ASUG Survey Results
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`Product Requirements Planning
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`VSAP _93243536
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`The last open ended question asked the respondents to list the top 3 strategic areas they would
`like to see SAP invest more development time. Once again, better reporting topped the list.
`Close behind reporting was transportation, usability, and pricing/rebates. This list supports
`many of the projects underway at SAP as we have a good story to tell about future functionality
`In most of the areas listed.
`
`From a 3rn party software perspective, most companies are using other software packages with
`R/3. As expected, sales and use tax providers Vertex and Taxware were the most common
`responses. Other 3'd parties listed often were Manugistics, IXOS, and Topcall which is a faxing
`software package. Refer to Appendices B and C for a complete list of 3'd party software ·
`providers listed per company as well as information on what the 3rd parties provide.
`
`3. R/3 Release Level of Survey Respondents
`
`Customer Release Levels
`
`45.0
`40.0
`35.0
`30.0
`'il 25.0
`~ 20.0
`Q. 15.0
`10.0
`5.0
`0.0
`
`3.0C 3.00 3.0E 3.0F 3.1G 3.1H
`R/3 Release
`
`3.11
`
`4.0B 4.5B
`
`4. Average Sales & Distribution Volume Information
`
`Number of customer master records:
`Number of material master records:
`Number of price condition records:
`Number of sales order line items per day:
`Number of inbound shipments per day:
`Number of outbound shipments per day:
`Number of billing documents per day:
`
`20,920
`49,622
`935,903
`7,178
`775
`1,819
`1,565
`
`5. Ranking Sales & Distribution Application Areas
`
`SD ASUG Survey Results
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`Product Requirements Planning
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`Page4
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`VSAP _93243537
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`Respondents were asked to rank the Sales & Distribution application areas on a scale of 1 to 5.
`1 indicated a high level of dissatisfaction and 5 represented a level of high satisfaction. The first
`list below ranks based on average satisfaction rating . The second list ranks based on number
`of respondents to that particular question.
`
`98 Rank 97 Rank ·· Rl3 A'pplication ·Area.
`-Serial Numbers
`24
`1
`1 Material Determination
`2
`3 Cust/Materiallnfo Records
`3
`2 Sales Order Entrv
`4
`4 Billing
`5
`10 Batch Management
`6
`13 Sales Information System
`7
`11 Profitability Analysis
`8
`8 Pricing I Sales Deals
`9
`6 Picking
`10
`9 Contract Management
`11
`17 Route Determination
`12
`7 Make to Order
`13
`18 Packing
`14
`19 Configure to Order
`15
`12 Credit Management
`16
`21 Availability Check
`17
`20 Service Manaqement
`18
`15 EDI
`19
`23 Warehouse Management
`20
`16 Foreign Trade
`21
`27 Rebate Agreements
`22
`22 Sales Support
`23
`5 Sales Internet Transactions
`24
`14 Bill of Material in Sales Order
`25
`26 Transportation
`26
`25 Backorders I Rescheduling
`27
`28 R/3 3.0F Product Allocation
`28
`
`· Re~ponses·· · 1998 Rating
`3.62
`13
`3.58
`24
`3.49
`51
`3.46
`70
`3.44
`70
`3.42
`45
`3.38
`53
`3.35
`48
`3.33
`57
`3.33
`49
`3.32
`28
`3.25
`32
`3.21
`34
`3.13
`30
`3.11
`18
`3.09
`70
`3.06
`53
`3.00
`12
`3.00
`53
`2.97
`30
`2.92
`12
`2.91
`44
`2.87
`15
`2.83
`6
`2.83
`30
`2.82
`22
`2.80
`49
`2.17
`12
`
`R/3. Application Area.· · . · :· Respon·~es·. · Average Rating · .-'.
`3.46
`70
`Sales Order Entry
`70
`3.09
`Credit Management
`3.44
`69
`Billing
`3.33
`57
`Pricing I Sales Deals
`3.06
`53
`Availability Check
`3.00
`53
`EDI
`53
`3.38
`Sales Information System
`3.49
`51
`Cust!Material Info Records
`3.33
`49
`Picking
`2.80
`49
`Backorders I Rescheduling
`3.35
`48
`Profitability Analysis
`3.42
`45
`Batch Management
`2.91
`44
`Rebate Agreements
`
`SD ASUG Survey Results
`
`Product Requirements Planning
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`Page 5
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`VSAP _93243538
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`

`
`Make to Order
`Route Determination
`Bill of Material in Sales Order
`Packing
`Warehouse Management
`Contract Management
`Material Determination
`Transportation
`Configure to Order
`Sales Support
`Serial Numbers
`R/3 3. OF Product Allocation
`Service Management
`Foreign Trade
`Sales Internet Transactions
`
`34
`32
`30
`30
`30
`28
`24
`22
`18
`15
`13
`12
`12
`12
`6
`
`3.21
`3.25
`2.83
`3.13
`2.97
`3.32
`3.58
`2.82
`3.11
`2.87
`3.62
`2.17
`3.00
`2.92
`2.83
`
`6. What can SAP do to Exceed your Expectations?
`
`Survey results sorted by frequency of response, indicated in brackets.
`
`o Continue to make R/3 easier to use (6)
`o Better reporting (5)
`o Revamp backorder rescheduling and backorder processing. (5)
`o Give the user more screen control (2)
`o Provide better documentation, training, and consulting during First Customer Shipment
`of new releases (2)
`Improve Its rail car information in R/3 (1)
`o
`o Continue to enhance R/3 without making us buy more (1}
`o Develop more reports around pricing and rebates (1}
`o Enhance SAP online documentation so that it is more detailed and contains more
`troubleshooting tips. (1)
`o Enhance availability checking to take Into account capacities (1)
`o Provide more information I documentation on standard SAP function modules that can
`be used in the order and delivery process. (1)
`o Provide invoice chaining functionality as in R/2. (1)
`o Better serial number tracking. (1)
`o Continue to provide new applications in the delivery I shipping area. (1}
`o Limit the number of pop-up messages users receive in sales order entry. (1)
`o SAP is doing just fine, thank you! (1)
`
`7. What can SAP do to Increase your Competitive Advantage?
`
`Survey results sorted by frequency of response, indicated in brackets.
`
`o Focus on improving R/3 perfonnance in all areas (7)
`o Provide more transportation functionality (3)
`o Provide more reporting (2)
`o Provide standard reports to show performance measures related to sales (1)
`
`SD ASUG Survey Results
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`Product Requirements Planning
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`VSAP _93243539
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`o Continue to respond to issues and problems (1)
`o Continue to implement enhancement requests in a timely manner (1)
`o Provide more information on best practices in areas such as internet, EDI, SAPPhone,
`imaging and archiving. (1)
`
`8. Where Strategically should SAP Invest more Development Time?
`
`Survey results sorted by frequency of response, indicated in brackets.
`
`o Reporting (22)
`o Shipping /Transportation (18)
`o Pricing I Rebates (14}
`o Usability (sales order entry, mass change, etc.) (13)
`o Warehouse Management (7)
`o Sales Force Automation {4)
`o Credit Management (4}
`o
`Include Deductions Management Solution as part of standard R/3 (4)
`o Electronic Commerce (3)
`o Available to Promise (3)
`o Workflow (2)
`o Product Allocations (2)
`o Archiving (2)
`o Foreign Trade (2)
`o Sales Support (2)
`o Contracts (2)
`o More documentation on performance tuning, for example on pricing (1)
`o Export Orders (1)
`o Variant Configuration (1)
`o Planning I Forecasting (1)
`o Revenue Recognition (1)
`
`SD ASUG Survey Results
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`Product Requirements Planning
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`Page 7
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`VSAP _93243540
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`

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`Appendix A: List of Companies who Participated in the Survey
`
`·
`
`· : >. R/3 Release · · · Products· I Services
`Networking equipment, modems
`3.1H
`
`. .
`
`...
`
`Company. '· "
`3COM
`
`Agrium
`
`Amoco Corporation
`
`BancTec, Inc
`
`Borden Chemical
`
`Bose Corporation
`Brldgestone Firestone
`
`Briggs & Stratton
`Charlotte Pipe & Foundry
`
`Cleamet PCS Inc.
`
`Coach
`
`Cox Target Media
`
`Criterion Catalyst
`
`CSRAmerica
`
`Deere & Company
`
`Dow Corning
`
`Dupont
`
`Eastman Chemical
`
`Elf Lubricants
`
`Farmland Industries
`
`Flouroware
`
`FMC Corporation
`Forest Pharmaceuticals
`Fort James Corporation
`H.J. Heinz Company of
`Canada
`Hasbro
`
`Hercules
`
`Hershey Chocolate
`
`Hewlett Packard
`
`Hillenich & Bradsby
`
`3.1H
`
`3.00
`
`3.0F
`
`3.0C
`
`3.0F
`
`No entry
`
`3.1H
`
`3.1H
`
`3.1G
`
`3.00
`
`3.1H
`
`3.1G
`
`3.0E
`
`3.1.H
`
`3.0F
`
`4.08
`
`4.58
`3.11
`
`3.1H
`
`4.08
`
`3.0C
`
`3.0F
`
`3.1H
`
`3.0C
`
`3.0F
`
`3.1H
`
`No entry
`
`3. 1H
`
`3.1H
`
`Fertilizers
`
`Petro-chemicals
`Software mfg-item proc., service ntwk
`hardware
`Bulk & speciality chemicals
`Stereo speakers, aviation headsets
`
`Tires
`Producer of 4 cycle air cooled engines ·
`Cast iron & plastic pipe & fittings
`Cell phones, services and air time
`
`Leather goods
`
`Direct mail advertising
`Catalysts for the hydro processing & styrene
`business
`Aggregates, cement, ready mix, etc.
`
`Farm equipment
`
`Silicone-based chemicals
`
`Chemicals
`Chemicals, plastic, fibers
`Machine greases & lubricating oils
`Fertilizer, feed, animal health, petroleum.
`Teflon & other plastic mfg
`
`Chemicals
`
`Pharmaceuticals
`
`Paper
`Mfg of food products, condiments, pet food,
`frozen food
`Mfg toys, games, video games
`Paper chemicals, water treatment chemical.
`chocolate candy, pasta, licorlch
`
`Computers
`
`Sporting Goods
`
`SO ASUG Survey Results
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`Product Requirements Planning
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`Page 8
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`Hill's Pet Nutrition
`
`IBM
`
`Kimball International
`
`Kohler Company
`
`Lamson & Sessions
`
`Lennox
`
`Lincoln Electric
`
`Lubrizol Corporation
`
`Mine Safety Appliances
`
`Minolta Corporation
`
`Naleo Chemicals
`
`National Starch
`
`OG&E
`
`Pacific Coast Feather
`
`Perrigo
`
`Petro-Canada
`
`Philip Morris
`
`Phillips Petroleum
`
`Random Inc.
`
`Reebok International
`
`Respironics
`
`Robin Hood Multifoods
`
`Roche Diagnostics
`Boehringer Mannhelm
`Solvay Information Tech.
`
`Sony Electronics
`
`3.00
`
`3.00
`
`3.1H
`
`3.1H
`
`3.0C
`
`Science diet and prescription diet pet food
`
`PC's, servers, etc.
`
`Office furniture & system applications
`
`Plumbing products/fixtures, baker furniture,
`engines, generators
`Construction electrical
`
`No entry
`
`Air conditioning I heating
`
`3.1H
`
`3.11
`
`3.0F
`
`3.1H
`
`3.0F
`
`3.0F
`
`4.08
`
`3.0F
`
`3.1H
`
`3.1H
`
`3.1H
`
`3.1H
`
`3.00
`
`3.1H
`
`3.1H
`
`3.00
`
`3.1G
`
`3.11
`
`3.11
`
`Arc welders & all products related to welding
`
`Additives for the oil industry
`
`Safety equipment
`Photographic equipment & business equip.
`
`Water treatment chemicals
`
`Chemicals
`
`Electricty
`
`Pillows/comforters/mattresses
`
`Health & beauty aids
`
`Crude to refined products
`
`Tobacco products
`
`Refined products & chemicals
`
`Publishing industry
`
`Athletic footwear
`
`Capital equipment, disposable medical
`supplies
`Consumer packaged goods
`
`Medical supplies to hospitals, distributors &
`wholesalers
`Chemicals, plastics, health
`
`Engineer to Order, Consumer Electronics
`
`TDS Computing Services
`
`No entry
`
`IT services
`
`The Amber Group
`
`The Earthgralns Co.
`
`Ultrak
`
`United Sugars
`
`Wackr Silicones Corp.
`
`Warner Lambert
`
`Wyeth-Ayers! Labs
`
`3.1H
`
`3.1H
`
`4.08
`
`3.0C
`
`3.0F
`
`3.00
`
`4.08
`
`Consulting Services
`Bread, reflgerated dough, taster pastries, buns,
`cakes
`Security survallance equipment
`
`Sugar
`
`Chemicals
`
`Pharmaceuticals
`
`Pharmaceuticals
`
`SD ASUG Survey Results
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`Product Requirements Planning
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`VSAP _93243542
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`

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`SD ASUG Survey Results
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`Product Requirements Planning
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`VSAP _93243543
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`

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`Appendix 8: List of Third Party Software being used by Customers
`
`Company. · :· .... · .,,. ·. · · ··. ·lmpt Partner ·4r~ Party Software Products· ·
`3COM
`PWC
`Aristo
`
`Agrium
`
`Amoco Corporation
`
`BancTec, Inc
`
`Borden Chemical
`
`Bose Corporation
`
`Omnilogic
`
`Various
`
`No entry
`
`Taxware
`
`ICS
`
`ICS
`
`PW
`
`Vertex, Aspect, Daze!
`
`Urns
`
`Taxware, Tracer
`
`Bridgestone Firestone
`
`Cap Gemini
`
`Trilogy, Taxware
`
`Briggs & Stratton
`
`D&T
`
`Exposoft, Premonos
`
`Charlotte Pipe & Foundry
`
`No entry
`
`Freight mgt., order pricing system
`
`Clearnet PCS Inc.
`
`Coach
`
`Cox Target Media
`
`Criterion Catalyst
`
`CSRAmerica
`
`Deere & Company
`
`Dow Corning
`
`Dupont
`
`Optimum,
`Omnilogic
`ICS
`
`No entry
`
`Taxware, Catalyst
`
`Whitman Hart
`
`Postal Soft
`
`Cap Gemini
`
`Taxware
`
`ICS
`
`Selmens
`
`No entry
`
`Vertex, Topcall, Daze!, Harbinger
`
`Mercator
`
`No entry
`
`CSC, Andersen No entry
`
`Eastman Chemical
`
`No entry
`
`Elf Lubricants
`
`Farmland Industries
`
`Flouroware
`
`FMC Corporation
`
`Forest Pharmaceuticals
`
`Fort James Corporation
`
`H.J. Heinz Company of
`Canada
`Hasbro
`
`Hercules
`
`Hershey Chocolate
`
`Hewlett Packard
`
`Hillenich & Bradsby
`
`Hill's Pet Nutrition
`
`IBM (SSD)
`
`ICS
`
`E&Y
`
`SAP
`
`PWC
`
`No entry
`esc
`Andersen
`
`IBM
`
`No entry
`
`IBM
`
`No entry
`
`SAP
`
`ICSD
`
`PWC
`
`No entry
`
`No entry
`
`Manugistics, Taxware.
`
`Vertex, Catalyst
`
`Cass Logistics
`
`No entry
`
`No entry
`
`No entry
`
`File net
`
`No entry
`
`Manugistics, Chi-cor
`
`No entry
`
`Taxware
`
`AVP Taxware, Mitek
`
`12, Daze!, Datahorse, Tibco/Brio
`
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`VSAP _93243544
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`E&Y
`
`D&T
`
`E&Y
`
`No entry
`
`Andersen
`
`D&T
`
`ICS
`
`KPMG
`
`SAP
`
`KPMG
`
`E&Y
`
`No entry
`
`Plaut
`
`Omniiogice,
`ICS/DT
`KPMG
`
`E&Y
`
`Marc
`
`SAP
`HP
`Omnilogic
`
`Many
`
`Vertex, AST
`
`Taxware, EPIC
`
`Vertex
`
`Get Paid
`Catalyst, Cimvlslon, 12, Taxware
`
`No entry
`
`Taxware
`
`Taxware, Sterling, Syntra
`
`Vertex, Lims, Get Paid
`
`IX OS
`Taxware, Sterling & Genhram, Syntra,
`Autotester
`Manugistics, Mentor
`
`Manuglstics
`
`Epic Data
`
`Manugistlcs
`
`Bourque
`
`No entry
`
`IX OS
`
`Evocor, Vertex, Top Call
`Manugistics, Kltimat, QAO
`
`Trilogy, ASAP
`
`No entry
`
`IX OS
`
`IBM,ISSC
`
`Andersen
`
`No entry
`
`Andersen
`
`Grant Thorton
`
`No entry
`
`No entry
`
`No entry
`
`Manugistics
`Vertex, Software Corp, Topcall
`
`No entry
`
`Taxware, Topcall, Epic
`
`No entry
`
`Vertex
`
`Kimball International
`Kohler Company
`
`Lamson & Sessions
`
`Lennox
`
`Lincoln Electric
`
`lubrizol Corporation
`
`Mine Safety Appliances
`
`Minetta Corporation
`
`Nalco Chemicals
`
`National Starch
`
`OG&E
`
`Pacific Coast Feather
`Company
`Perrigo
`
`Petro-Canada
`
`Philip Morris
`
`Phillips Petroleum
`
`Random Inc.
`
`Reebok International
`
`Resplronics
`
`Robin Hood Multifoods
`
`Roche Diagnostics
`Boehringer Mannheim
`Solvay Information
`Technologies
`Sony Electronics
`
`TOS Computing Services
`
`The Amber Group
`
`The Earthgrains Co.
`
`Ultrak
`
`United Sugars
`Wackr Silicones Corporation SAP
`No entry
`
`Warner Lambert
`
`No entry
`
`Wyeth-Ayers! Labs
`
`No entry
`
`SD ASUG SutVey Results
`
`Product Requirements Planning
`
`Page 12
`
`CONFIDENTIAL-ATIORNEYS' EYES ONLY
`
`VSAP _93243545
`
`

`
`Appendix C: Third Party Explanations
`
`Aristo:
`ASAP:
`AST:
`Auto tester:
`Aspect:
`Bourque:
`CASS Logistics:
`Catalyst:
`Chi-Cor:
`Clmvision:
`Daze I:
`Datahorse:
`Epic Data:
`Evcor:
`Exposoft:
`File net:
`Get Paid:
`Harbinger:
`IX OS:
`12:
`Kitimat:
`LIMS:
`Manugistics:
`Mentor:
`Mercator:
`Mitek:
`PostaiSoft:
`Pre monos:
`QAD:
`Software Corp.:
`Sterling:
`Syntra:
`Taxware:
`Tibco/Brio:
`Topcall:
`Tracer:
`Trilogy:
`Vertex:
`
`Multi-carrier shipping software automation and receiving systems providers
`Warehouse - automated picking systems
`Bar coding solution
`Automated software testing tool
`Component and supplier management tools
`Rail fleet management and rating
`Transportation software and freight payment services provider
`Warehouse management system
`Deductions management
`Shop floor reporting system
`Centralized control and unified access printing, faxing, e-mail, paging.
`SAP technical consulting and bolt-on products
`Radio frequency
`Manifest system
`International foreign trade paperwork
`Imaging system
`Collections software
`Provider of Internet-based electronic commerce products and services
`Archiving, imaging tool
`Forecasting, planning, optimization system
`Freight system
`Laboratory Information Management System
`Planning, forecasting, transportation, optimization system
`Software for marketing and advertising
`Integration soluUon for building interfaces, converting data and EDI
`Character recognition solutions I Forms processing
`Desktop software intended to help users prepare mailings
`EDI translator
`Supply chain solutions
`Manifest system
`EDI subsystem
`Export documents
`Sales and Use Tax
`Data warehouse
`Faxing software
`Optical I CD-ROM interface
`Pricing I Commissions
`Sales and Use Tax
`
`SD ASUG Survey Results
`
`Product Requirements Planning
`
`Page 13
`
`CONFIDENTIAL -ATIORNEYS' EYES ONLY
`
`VSAP _93243546
`
`

`
`Appendix D: Copy of Survey
`See following pages.
`
`SD ASUG Survey Results
`
`Product Requirements Planning
`
`Page 14
`
`CONFIDENTIAL- ATIORNEYS' EYES ONLY
`
`VSAP _93243547
`
`

`
`A
`
`'
`
`B
`
`,
`
`c
`
`'
`
`D
`
`3 Jerry P. James
`Lyondell Petrochemical Company Manager- Supply Chain I Assets
`713-652-7352
`4 Jonathan M. Henry Geon
`Configuration SO
`440-891-9313
`5 Kate Bayer
`M<llex, Inc.
`SO/Project Leader
`1630-527-4279
`6 Carol Mitchell
`Condea Vis1a Company
`SO MOdule Leader
`281-588-3169
`7 Slave Graham
`Forest Laboratories, inc.
`SAP Director of Development
`314-344-8870
`8 Patricia L. Weber Molex, Inc.
`SO Team Member
`630-548-2821
`9 Tim Robertson
`Hasbro
`Mgr, Credit & Financial Analysis
`401-727-6625
`10 EmllyGillula
`Perrigo Company
`SAP Implementation Team -SO
`616-673-7544
`11 Kathleen Peduto W.R. Grace
`Sr. Operating System Support
`617-861-6600
`4 Thomas N~()!'l:.:...._~;M~III;cenc:.;n;ciu::_:m'='P..:ec::lr.::o::::chc::e::.m:.::l:::ca"'l"-s _
`Manager BPI
`713-309-4777
`13 Maxine Piche
`W.R. Grace
`SAP Consultant
`617-498-2620
`14 Scott Highman
`Owens Corning
`Global Development Leader
`419-2"'4;;8,..:-7"'7~5o;;5 __ - l
`~15.:-r.R~o::s::s'-'F"ils'-"hO:e'=r=--fNalco Chemical Company
`Division Credit Manager
`630-305-1089
`16 Rodell Lawrence
`Owens Corning
`Director of Global Logistics
`419-248-5502
`._g. Andrew Gillow
`Monsanto
`Internal SAP Consultant
`314-694-76~1--
`18 Lynn Astrtke
`Kimball Office 'G"'r-ou- p- -----1SAP Implementation Team--
`812-482-8885
`19 Gary Crehan
`Northrop Grumman ESSD
`Transportation SystemsAdm .
`410-993-9470
`I-2;;0H;P:;;a~m;,:.=B~ylbr::;ro"'w"---!Northrop Grumman ESSO
`Mgr. Business Systems Dav.
`410-993-2570
`21 Richard Olver
`Aglium
`SAP Integration Advisor
`403-258-5747
`22 R.H.Bianchard
`MIA- COM Inc,
`Busifless Process Mgr - Sd
`508-442-4148
`r-;:23::-i'L"'yn":"idat"iMX';;.a:7.1"'.1:;:o:.:ZZl::=;::;...::~-+.'Be:;:;lz:.;D;.e::;a::r.::l3i<-or"'n:..:l;n"c;::-. ·-··----- Busifless & System Oevelop'!'ent ___ 215-633-4266 -----···
`T4 Edward Covnles
`H.J. Heinz Canada
`AppRcalions Manager
`519-322-4085
`~ Jan!£e T~!.....
`. ~785-357-2020
`Hill's Pet Nutrition
`IT Manager
`26 Krls Heeke
`Business Re-De~gn Analyst
`Klmballlnt'l
`~12-462-1600 xB789
`----·-
`27 Jeanne Woods
`Ell Lubricants
`Programmer
`908-862-9300
`28 Jan 13arzoff
`Monsanto
`Internal SAP Consultant
`314-694-7352
`Lead Analyst .. c001ig/lntegration
`1-'ziiig;+,L;.::ecc:e.:;J;;:;u"'cki"e'-'t:-t ---+G:::'e=ofgla-Paclfic Corp.
`404 .. 652-3783
`30 Robin Reynolds
`Pilgrim's Pride
`Customer Service
`800-648-0214
`31 Mike Zidek
`Molex, Inc.
`SO Leader
`630-527-4251
`32 John Pappas
`MIA- COM Inc.
`Principle Functionality lead
`506-442-4636
`33 Kay Tidwell
`Remington Arms
`Team leader for SO
`910-546-8590
`l-i3i.::4;-.f,'La:':u'=ra:-7.MC"cB~r'.-:ld;::e--~-+ Morris, USA
`Database Coordinator- SO
`804-274-1690
`IMed\iOe Industries, Inc.
`35 Richard Foley
`Systems Analyst
`847-837-2707
`36 Tom Braun
`Domino Sugar
`Manager, Customer Relations
`212-789-9700 x3645
`
`--
`
`CONFIDENTIAL- ATTORNEYS' EYES ONLY
`
`VSAP _93243548
`
`

`
`-~ Jean Phiilipe Jomini
`
`=t ~scorning. com
`
`E
`
`3 Jpjames@lyondell.com
`4 henryjegeon.com
`5 Kbayer@Molex.com
`_g._
`+ .estPharm.com
`x.com
`8
`sbro.com
`9
`10 egMiula@perrlgo.com
`11 Kalhy.Pedulo@Grace.com
`
`5
`
`omlng.com
`to.com
`
`18 lastnk@klmball.com
`19
`~
`21 rolver@agrium.com
`22 blanchar@macom.coll!_
`23
`24 edward~;~g~tnz.com
`et.com
`25 Janice. Taylo
`~
`t-----
`27
`28 Janet.a , barzoff@monsan~.com
`29 LRJucket@GAPAC.com
`30
`31 m;zider@molex.com
`32 pappasj@macam .com
`33 tldwellks@remington.com
`34
`35
`36 tom.braun@domsug.com
`
`orning.com
`
`John van Winkle
`
`F
`
`G
`
`H
`
`I
`
`J
`
`John van Winkle
`Randy lewis
`Leavitt Washington
`Marlin Bower
`
`Marsh~ll Hackley
`Marlin Bower
`Tom Watts
`
`Jean Phillipe Jornlnl
`Patrick Murray
`
`Scott Highman
`
`BOb Barret
`Pam Bythrow
`Stacy McDowell
`Gordon Grant
`
`Bob MeG lensey
`
`_ .. Alan Kendell
`
`Lynn Tomich
`Dick Marsh
`David Thompson
`
`Marlin Bower
`Karen Flathers
`Jason Zlntak
`Ken Siebritz
`
`Greg Tom
`
`"'
`
`Computer Software
`
`~
`
`Biotechnology
`
`Agriculture
`
`Bectronics
`Chemicals
`TeJecornmun!cation s Aerospace
`
`Food Processing
`
`Ccnsumer Goods
`..
`
`Ccnsumer Goods
`
`Automotive
`
`Building' Materials
`Chemicals·
`Vinyl/Chemicals
`Electronic Components
`Chemical
`Pharmaceuticals
`Electronic Components
`TO)IS
`Manufacturing
`Chemical
`Chemical
`Chemical
`Manufacturing
`Chemicals
`Manufacturing
`Pharmaceuticals
`High Tech
`
`A&D
`Fertilizer
`High Tech
`Chemical
`Manufacturing
`Consumer Products
`High Tech
`Manufacturing
`Pharmaceuticals
`Forest
`Pou!ty
`Manufacturing
`Semi-Conductor
`
`Tobacco
`Medical Products
`Sugar
`
`CONFIDENTIAL .. ATIORNEYS' EYES ONLY
`
`VSAP _93243549
`
`

`
`J
`
`K
`
`L
`
`M
`
`N
`
`0
`
`1
`2
`3 Commodity chemicals
`4 PVC Resins & Compounds
`5 Electronic Connectors, Switches, Cable
`6 Alcohols, Alumina, Detergent, Alkylates, Solvents, PVC
`7 Pharmaceuticals
`8
`9 Toys/ Games /Interactive CD ROM Games
`10 Store brand (private label) OTC Drugs, health personal care
`11
`
`--
`
`r* Polyethylene, ethyl alcoho~_1!cetlc ackl. vinyl acetate
`13 Construction I Container
`~ Buildin!! materials, glass fiber
`15 Prlmanly Water treatment chemicals
`16 Building materials- Roofing, Insulation, sldlng
`17 Drugs, seeds, herbicide, food ingredientrs
`18 Office Furniture
`19 Aerospace Electronics
`--
`20 Radar, sensors
`21
`4 Microwave components and assemblies
`23 Chemicals - Service and technical services
`24
`25 Prescription Diet Pet F~ods
`26 Office Furniture
`27 Grease & Oil for industrial use
`~
`~ Paper, Building Products, Chemicals---
`30 Poultry, Grain
`31 Electronic Connectors, Switches, Cable
`32 Semi-Conductor products & RF microwave components
`33 Firearms, ammunition, fishllne
`34
`35 Medical Products
`36 Sugar
`
`-
`
`·-
`
`-·-·----
`
`:fob -1t9e 3.00- 1196
`3.00-1196
`3.0C -1196 3.1H- 7198 3,0C- 5197
`3.0C- 5197
`3.0C- 5197
`3.0C- 11/96 3.0C- 11/96 3.00-12197 3.00- 12/97 3.0C -11196
`3.0D- 5/98
`3.00-8/97 3.00-12/97
`3.0F
`3.0F
`3.0F
`3.0F • 10195 3.0F- 10/95
`3.0F -10/95
`Aug-98
`Aug-98
`Jut-97
`3.0F- 4/98
`3.0F- 4/98
`3.0F • 4/98
`3.1H- 7/98
`3.1H -7/98
`3.1H • 7/98
`3.0C -1/97
`3.0C- 1/97
`3,1H- 7/98 3.1H- 7/98
`3.1H·7~~ ~J.I::!_~
`s.oc-1197'-
`J.OC -1197
`3.00-1/96 3.00-1/96
`3.00-1~~
`J·.oF. 6/98
`3.0F- 6/98
`3.0F- 6198
`
`3,1H • 7/98
`
`'3.0]= -6/98
`
`Oec-97
`
`---
`
`-
`
`-·
`
`3.0C -10/98 3.0C- 10/96
`3.0F- 8/97
`3.0F -10/98 3.0F -10/98 3.0F. 5197
`3.0F -10196 3.0F ·10/98 3.0F- 6197
`3.0C-11196 3.0C- 1.1/96 3.0C- 1//96
`-
`3.0F- 9/97
`3.oF- 9197
`3.0C. 7196
`3.0C- 7/96
`3.00- 10/96 3.0D. 10/96
`3.0F • 8197
`3.00-2197 3.00-2/97
`~coc -1197 3.0C- 1197
`
`---~-·
`
`3.0C • 1/97
`ioc 10/97
`Jan-98
`Mar-98
`3.00-7197 3.00-1/98
`
`3,00. 2197 3.00-2/97
`3.1 -5198
`2.2E
`
`Dec-98
`
`Oec-98
`
`3.0C ·10/96
`3.0F- 6197
`3.0F -12/98
`3.0F • 12/98
`3.0C -11/96
`
`..
`3.1G -7/98
`3.0C • 7/96
`-3.0D -10/96
`3.0F -8197
`3.0D- 2/97
`3.0C- 1197
`
`-
`
`Mar-98
`3.00-5/98
`
`3.00-2/97
`3.1- 5198
`2.2E
`
`Dec-98
`
`CONFIDENTIAL- ATTORNEYS' EYES ONLY
`
`VSAP _93243550
`
`

`
`s l~l v
`
`~Q R
`3.00~
`
`l
`
`3.0C • 7198
`
`3.0F
`
`Aug-98
`
`3.0F
`
`Aug-98
`
`3.00.
`2.2G • 10195
`3.0C ·11/96
`3.00. 5198
`3.0F
`3.0F • 10/95
`Aug-98
`3.0F -4/98
`3.1H • 7/98
`3.0C ·1/97
`3.1H-7/98
`3.0C -1/97
`3.00-1/96 3.00-1/96
`3.0F -6/98
`3.0F • 6/98
`
`3.1H -7198 3.1H • 7198
`
`3.0F • 6/98
`
`3.0C • 1/97 3.0C- 1/97
`3.0F ·8/97
`
`3.0C -1/97
`3.0F • 8197
`3.0F · 10/98 3.0F ·12/98 3.0F • 6/99
`3.0F • 10/98 3.0F ·12/98 3.0F -6/99
`3.0C -11/96
`3.0E • 3197
`3.1G-7/9S- 3,1G- 7198
`3.1G • 7198
`3.0C • 7/96
`3.00-11/98
`3.00-1/98 3.00 ·10/96
`3.00- 10/96
`--- 3.00-:v97' r-----
`3.0F • 8/97
`3.0F- 8197
`3.00. 2/97
`3.0C • 1197 3.0C-1197 3.0C ·1197 3.0C -1197
`3.0F -10197
`Mar-98
`3.00-5198 3.00. 5198
`
`------
`
`Mar-98
`3.00. 5/98
`
`---
`
`IS-OIL
`
`w
`
`J
`
`AVP Tax Software
`Vertex
`SID IT
`Label view
`LIMS
`
`Manugistlcs (Demand)
`AVP
`TRACS
`AVPTaxware
`Freit Rater
`Vertex
`Freight Rater
`Taxware
`Vertex
`
`.
`
`SID
`ManugisUcs - -
`Prism
`Vertex
`
`Mimi
`Manuglstlcs
`ITLS
`ASRS (Warehouse)
`
`Ta~ware
`
`Auto Ship
`
`.
`
`--
`
`.OC •
`2 3.00 •
`3.1H • 7198 3.0C· 7198
`3 3.0C • 5/97
`3.0C -11196 3.00- 12197
`4
`3.00. 5198
`5
`3.0F
`6 3.0F
`30.F. 10195
`7
`Aug-98
`8
`3.0F -4198
`9
`3.1H-7198
`10
`3.0C- 1197
`11
`12 3.1H-7198 3.1H- 7198
`3.0C -1/97
`13
`3.00- 1/96 3.00- 1/98
`14 3.00. 7197
`3.0F -6/98
`15 3.0F • 6/98
`16
`17 3.0C-1/97
`18
`19 3.0F ·12/97
`20 3.0F -12/97
`21 3.0C -11/96
`22
`~ r--·
`24
`25 3.00-1197
`26
`27
`28 3.0C -1/97
`29
`30
`31
`32
`33
`34 3.1. 5198
`35
`36
`
`3.00-2/97
`3.1· 5198
`
`Oec-98
`
`3.00-2/97
`3.1. 5198
`2.2E
`
`Oec-98
`
`Oec-98
`
`Dec-98
`
`CONFIDENTIAL-ATTORNEYS' EYES ONLY
`
`VSAP _93243551
`
`

`
`X
`
`1
`2 Freltrater (CTS)
`3
`4
`5 Shop floor control
`6 SID/IT
`7
`8
`9
`10
`11
`12 Pica so
`13
`14 IX OS
`15
`16 OMS
`,_g. S-LINK
`fJiai' Payload
`18
`19
`20
`21
`22
`23 Tax
`24
`25 Hyperion
`26 Max Payload
`27
`~ Taxware
`29
`30 ShlpCo
`31
`32
`33
`34
`35 Vertex
`36
`
`-----~-
`
`Sterling
`
`-·
`AVf ••
`
`Meta freight
`Laaia
`-
`
`Manu~tlcs EPIC
`
`·-·
`
`~-etF:orm
`
`Caples
`
`...
`
`--
`
`..
`
`OSRP
`
`-
`
`---·...,
`
`- --
`
`--·--·-·
`
`!,ogia
`
`--
`M~taF!!iJ1!:l.t..____ ----
`
`9.2!?.~'!.
`
`Techlogix
`
`TRACS
`
`y
`
`z
`
`AA
`
`AS
`
`AC
`
`AD
`
`IXOS (Documents)
`
`Jeti=orm
`
`'
`EPIC Data Manugistics (forecasting)"
`
`600 ICS-0
`2000 None
`350 Andersen
`1500 SAP
`1,300 ICS-D
`75 AIS Consulting
`1,000
`1,000+ USA
`
`IBM
`Plaut
`600 PW
`CAP Gemini
`600 PW
`600 ICS-D
`1,500
`1.400
`200 ICS-0, E&Y
`400 E&Y
`200
`200
`
`_... ..... w -•. - - - - - - - . . - - - - - -
`
`. --
`-
`
`- -
`--
`
`450 PW
`750 E&Y
`100 Andersen
`1,200 ICS-D
`--- ···-
`200 E&Y
`80 ICS~D
`1.000 D&T - - - - - -
`-·--··-wo
`900 RSA
`1,000
`300 PW
`300
`150 KPMG
`1,200
`
`CONFIDENTIAL· ATTORNEYS' EYES ONLY
`
`VSAP _93243552
`
`

`
`AE
`
`Sun M!cr~systerns
`2
`3 Compaq
`4 Digital
`5 HP f Unix /IBM
`6
`IBM
`7 Sun Mlcrosystems
`8 HP
`9
`IBM
`10 IBM AS/400
`11 !nformlx
`12 IBM
`13 lnlormlx
`14 HP &Sun
`15
`16
`17 HP,OEC
`18 HP
`19 DEC
`20 DEC
`21 DEC
`~ HP
`fl:lp---
`23
`24 Digital
`25 SUN
`26 HP
`27 Digital
`~ HP
`29 HP
`30
`31 HP
`32 HP
`33 HP
`IBM
`34
`35 SUN
`36
`
`AG
`
`AH
`
`AI
`
`150,000 ??
`30,000
`12,000
`2000
`7,000
`400
`00,000 Millions
`17,000
`40,000
`3,000
`2,500
`30,000
`90,000 1000000s
`17,000
`45,000 10's of 1.000
`
`AK
`
`AJ
`
`,. .
`
`10,000 ??
`20,000
`
`2,000
`
`4-5K
`
`1,000 - 10,000
`
`5,000
`15,000
`6 000
`30,000
`25,000
`1,000s
`
`6,000
`6,000
`6,000
`150,000 ??
`
`1,0009
`
`1,000s
`
`1,0009
`
`AF
`
`.
`
`Yes
`
`Yes
`
`Yes
`
`No
`
`Vark,us
`Homegrown
`Homegrown
`MSA I ASI/ Homegrown
`PRISM
`Qantel
`MSA
`Homegrown
`Data 3
`Cullinet
`
`Homegrown --- ·
`
`Cae!us, Culllnet
`Many
`---
`Various
`Yes- Telephone Many
`Homesrown
`No
`Homegrown
`Legacy
`Legacy
`Many
`Many
`
`No
`Yes
`
`Yes
`
`Yes
`
`Homegrown
`Yes- Telephone MREX
`Home grown
`TOPAZ
`
`No
`
`Yes- Telephone Homegrown
`
`MSA
`HP, IBM AS/400
`MOSS
`Home. grown
`Home_grown
`Homearown
`
`No
`
`2,000
`
`8,000
`
`300
`
`650
`4,800
`28,000
`700
`25,000
`3,500